Grievance Officer

Raising a complaint.

If something we did has gone wrong for you, tell our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month.

Our Grievance Officer

Naveen Davuluri

Director, Newtact Lab Private Limited (OPC)

Email: hello@newtact.in
Phone: +91 99890 56789
Post: Grievance Officer, Newtact Lab Private Limited (OPC)
12th Floor, Manjeera Trinity Corporate
Geek Space Business Centre, Near Lulu Mall
KPHB Phase 3, Hyderabad
Telangana 500072, India

What happens next

Within 48 hours we acknowledge your complaint and give you a reference.
Within one month of receiving it, we resolve it and tell you what we did and why.
If you are not satisfied, reply to that message and the Grievance Officer will review it again.

Please include your name, how to reach you, what happened and when, and what you would like us to do.

Complaints about our apps

BuddyCinemas and DrBell each have their own Grievance Officer, who can see your account and act on it. Please go to them first:

BuddyCinemas grievance redressal — including complaints about content, under the IT Rules 2021.
DrBell contact and Grievance Officer

Complaints about personal data

For anything about your personal data, write to the Grievance Officer first. If you are not satisfied with our answer, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act 2023. Our privacy notice explains your rights.